Registration Questions about Mobiliti

How do I get started with Mobiliti?

You can register for Mobiliti through Internet Banking at Healthcare Plus FCU. Be sure to turn on your mobile phone and make sure it's ready to receive text messages. When you register for Mobiliti, you can choose which:

  • •    Services you want to use.
  • •    Accounts you want to access.

During registration, we send you a text message with a unique activation code to verify your phone number. This code associates your mobile phone with your account. To complete registration, enter the activation code that we send you. This verification lets you know your mobile phone number has been successfully registered in our system.

You can also call Member Services to assist you with the registration process.

 

Do I have to agree to the Terms and Conditions to use Mobiliti?

Yes, you must read and accept our terms and conditions. If you have any questions about the points of our terms and conditions, call Member Services.

 

Can I register multiple users to the same phone?

For security reasons, only one user can register per phone. However, once you complete the registration process, you can add more phones to your account.

 

I received my activation code but never used it. What should I do?

Your activation code expires 24 hours after we send it to you. However, you can always request a new activation code. Go to Internet Banking at Healthcare Plus FCU and access the Mobiliti pages. On the My Phones page, find the phone number and select the option Get new activation code. We'll send you a text message with a new activation code.

 

I haven't received the activation code on my mobile phone. What should I do?

Check the mobile phone number you entered during registration. If it is correct, here are some other options for resolving the issue:

Verify that your mobile phone is on and able to receive text messages. Check with your mobile service carrier if you're not sure you can receive text messages.

Contact your mobile service carrier and make sure your phone can send and receive messages to and from a standard U.S. short code.

Request a new activation code. Go to Internet Banking at Healthcare Plus FCU and access the Mobiliti pages. On the My Phones page, find the phone number and select the option Get new activation code. We'll send you a text message with a new activation code.

If you're still having problems with the activation code, call Member Services for assistance.

 

More information about Mobiliti:

NCUA insured to at least $250,000