To use Mobiliti's text messaging service, you must:
You receive all Mobiliti text messages from short code. To make it easier to recognize our text messages, add us to your contact list with the short code short code.
A short code is a shortened version of a phone number. A short code is generally five or six numbers in length. Five-digit short codes range from 20000 to 99999; six-digit short codes range from 222222 to 899999. You can send and receive text messages from a standard U.S. short code as well as a traditional phone number.
Every mobile service carrier has a different rate plan for text messaging and data services access. You may be charged per use, or pay a flat rate for unlimited usage each month. You may also have different fees for text messaging and data services access.
Please contact your mobile carrier directly if you aren't sure what fees you will be charged to use Mobiliti.
Send all text messages to short code.
Keywords are the text messages you send to request account information or ATM and branch locations.
Account Balance Requests
Keywords: B, BAL, BALANCE, BALANCES
Check the balances for all accounts you've registered in Mobiliti. If you've registered accounts from more than one financial institution, enter the financial institution's identifier before the keyword. For example: ABCU BAL.
Transaction History Requests
Keywords: STMT, TRAN, HIST (account nickname)
Check the most recently posted transactions of the account you specify with the account nickname. For example, TRAN SAV1. If you've registered accounts from more than one financial institution, enter the financial institution's identifier before the keyword. For example: ABCU HIST SAV1.
Keywords: NEXT, MORE
If your transaction history response message ends with "Reply NEXT" text NEXT or MORE to view more transactions.
ATM and Branch Location Requests
Keywords: ATM, BRANCH, BOTH (address)
Find ATMs, branch locations, or both near an address that you specify if your financial institution offers this feature. You can enter:
City and ZIP Code
City and State
Street, City, and State.
For example: ATM ANYWHERE OH. If you've registered accounts from more than one financial institution, enter the financial institution's identifier before the keyword. For example: ABCU BOTH 90210.
Keywords: NEXT, MORE
If your ATM and branch location response message ends with "Reply NEXT" text NEXT or MORE to view more locations.
Keywords: HELP, HLP
Provides information about the Mobiliti keywords.
Keywords: STOP, END, CANCEL, UNSUBSCRIBE, STOP ALL
Stop receiving Mobiliti alerts. Text:
STOP BNKG to cancel banking alerts.
STOP MKTG to cancel marketing alerts.
STOP ALL to stop all alerts.
If you've registered accounts from more than one financial institution, enter the financial institution's identifier before the keyword. For example: ABCU STOP ALL.
No. Whether you type "BAL" or "bal" we send a response with your account balance information.
BAL @ 1207 14:59
*1254 CHK1 $3,849.27
*5764 CHK2 $2,555.02
*4254 SAV1 $14,116.00
Reply STOP to cancel.
Transaction History Request
1207 PMT -$5.55
1205 WDL -$50.00
1201 DEP $100.00
Reply NEXT. Msg&Data rates may apply.
Make sure you're sending text messages to short code. Check the keyword and any additional information required for the request, such as the financial institution's identifier, account nickname, or address.
No, keywords and text messages are not supported using e-mail. The two-way feature of our text messages works only with mobile phones.
Text messages are limited to 160 characters. Sometimes we can't send all your account information in one message because it exceeds the character limit. In this case, we send your account information in multiple messages—no more than five at a time.
If you receive one message, it means we've sent all the response messages to you, and you should receive them shortly. It may take a few minutes to receive them all, depending on your mobile service. If you haven't received all your messages after a few minutes, please let us know. If the problem persists, you may want to contact your mobile service carrier.
Your mobile service carrier may be blocking short codes, or you may have blocked short codes in your phone options. You must have short codes enabled to use Mobiliti. (Short codes are abbreviated phone numbers, usually five digits, we use to send Mobiliti messages.) Check your phone options and then contact your mobile service carrier to ensure they aren't blocking short codes.