Text Messaging Questions about Mobiliti

What do I need to use the text messaging service?

To use Mobiliti's text messaging service, you must:

  • •    Have an Internet Banking at Healthcare Plus FCU account.
  • •    Have a mobile phone that supports SMS text messaging and short codes.
  • •    Register for Mobiliti and select the text messaging service.
  •  

Why are my Mobiliti text messages coming from short code?

You receive all Mobiliti text messages from short code. To make it easier to recognize our text messages, add us to your contact list with the short code short code.

 

What is a short code?

A short code is a shortened version of a phone number. A short code is generally five or six numbers in length. Five-digit short codes range from 20000 to 99999; six-digit short codes range from 222222 to 899999. You can send and receive text messages from a standard U.S. short code as well as a traditional phone number.

 

What do you mean when you say "standard messaging charges may apply"?

Every mobile service carrier has a different rate plan for text messaging and data services access. You may be charged per use, or pay a flat rate for unlimited usage each month. You may also have different fees for text messaging and data services access.

Please contact your mobile carrier directly if you aren't sure what fees you will be charged to use Mobiliti.

 

Where do I send my text messages?

Send all text messages to short code.

 

What are the text messaging keywords and how do I use them?

Keywords are the text messages you send to request account information or ATM and branch locations.

Account Balance Requests
Keywords: B, BAL, BALANCE, BALANCES

Check the balances for all accounts you've registered in Mobiliti. If you've registered accounts from more than one financial institution, enter the financial institution's identifier before the keyword. For example: ABCU BAL.

Transaction History Requests
Keywords: STMT, TRAN, HIST (account nickname)

Check the most recently posted transactions of the account you specify with the account nickname. For example, TRAN SAV1. If you've registered accounts from more than one financial institution, enter the financial institution's identifier before the keyword. For example: ABCU HIST SAV1.

Keywords: NEXT, MORE
If your transaction history response message ends with "Reply NEXT" text NEXT or MORE to view more transactions.

 

ATM and Branch Location Requests
Keywords: ATM, BRANCH, BOTH (address)
Find ATMs, branch locations, or both near an address that you specify if your financial institution offers this feature. You can enter:
ZIP Code
City and ZIP Code
City and State
Street, City, and State.
For example: ATM ANYWHERE OH. If you've registered accounts from more than one financial institution, enter the financial institution's identifier before the keyword. For example: ABCU BOTH 90210.

Keywords: NEXT, MORE
If your ATM and branch location response message ends with "Reply NEXT" text NEXT or MORE to view more locations.

Help Requests
Keywords: HELP, HLP

Provides information about the Mobiliti keywords.

Stop Requests
Keywords: STOP, END, CANCEL, UNSUBSCRIBE, STOP ALL
Stop receiving Mobiliti alerts. Text:
STOP BNKG to cancel banking alerts.
STOP MKTG to cancel marketing alerts.
STOP ALL to stop all alerts.

If you've registered accounts from more than one financial institution, enter the financial institution's identifier before the keyword. For example: ABCU STOP ALL.

 

Are the keywords case-sensitive?

No. Whether you type "BAL" or "bal" we send a response with your account balance information.

 

What does a typical request and response look like?

Balance Request

Sample Request
bal

Sample Response
ABCU Mobiliti
BAL @ 1207 14:59
*1254 CHK1 $3,849.27
*5764 CHK2 $2,555.02
*4254 SAV1 $14,116.00
Reply STOP to cancel.

Transaction History Request

Sample Request
TRAN CHK1

Sample Response
ABCU Mobiliti
TRAN CHK1
1207 14:50
1207 PMT -$5.55
1205 WDL -$50.00
1201 DEP $100.00
Reply NEXT. Msg&Data rates may apply.

 

What should I do if I don't get a response to a request?

Make sure you're sending text messages to short code. Check the keyword and any additional information required for the request, such as the financial institution's identifier, account nickname, or address.

 

Can I send a keyword via e-mail?

No, keywords and text messages are not supported using e-mail. The two-way feature of our text messages works only with mobile phones.

 

Why are my results sent as multiple messages?

Text messages are limited to 160 characters. Sometimes we can't send all your account information in one message because it exceeds the character limit. In this case, we send your account information in multiple messages—no more than five at a time.

 

I received my results in multiple messages. Some arrived quickly, but others didn't. Why did it take so much longer for the others to arrive?

If you receive one message, it means we've sent all the response messages to you, and you should receive them shortly. It may take a few minutes to receive them all, depending on your mobile service. If you haven't received all your messages after a few minutes, please let us know. If the problem persists, you may want to contact your mobile service carrier.

 

I have text messaging enabled on my mobile phone. Why can't I receive Mobiliti text messages?

Your mobile service carrier may be blocking short codes, or you may have blocked short codes in your phone options. You must have short codes enabled to use Mobiliti. (Short codes are abbreviated phone numbers, usually five digits, we use to send Mobiliti messages.) Check your phone options and then contact your mobile service carrier to ensure they aren't blocking short codes.

 

More information about Mobiliti:

NCUA insured to at least $250,000