Online Banking

arrow

You will need to login for the first time using the instructions specified below. Once you have logged in, you will be prompted to complete the security setup and will be required to change the temporary password.  This will become your permanent password.

First Time Login Instructions

USERNAME: Account Number
CLICK ON: Forgot Password

Select the email address where you would like the temporary password to be sent and submit. Check your email, then copy and paste the temporary password provided in the HCPFCU login screen.

Select an image (please remember the chosen image), three challenge questions and provide answers. (Answers are case sensitive).  Change password. YOU ARE DONE! You will now use your NEW password each time you log in moving forward

Online Banking Video Guides

We would like to provide the following YouTube link for Desktop Online Banking for the new product.  This provides an overview and feel of how the new online banking product will look. Please view at:

Watch Desktop Guide

We would like to provide the following YouTube link for Mobile Banking for the new product. This provides an overview and feel of how the new online banking product will look. Please view at:

Watch Mobile Banking Guide

Mobile Banking

arrow

Apple App Store Download

Google Play Store Download

Remote Deposit Capture

arrow

Remote Deposit Video Guide

  1. Make sure all other apps are closed on your mobile phone, then you will be able to access the Mobicint app.
  2. When you click on the app, you will see three lines on the top left side and when you click on it, it should say menu.
  3. When you are into the menu you setting, there will be two grey sections, on the bottom section it will say service and under that you will then have to click deposit.
  4. Once you click deposit, it will give you three options you will then click the area that says deposit a check
  5. An error will pop up when you click on deposit a check, in the error box you will then click OK.
  6. Once you have clicked okay, it will bring you to a deposit instruction and you will have to enter your account information. PLEASE READ CAREFULLY, then click got it
  7. Please fill in all of the areas with the correct information.
  8. When you are ready to take a picture of your check, please sign the back, make sure all corners are showing, and readable. Once you have taken the picture you may press use or retake.
  9. Take a picture of BOTH FRONT AND BACK!
  10. It will have you check over the information you have entered and let you look at the picture
  11. Once everything is right there will be a button that says deposit, press deposit when you are ready.
  12. Once you press deposit, it will then say SUCCESS

‍

Some things you may need to know

  • Make sure the picture is taken in a well-lit area
  • There can be no shadows across the check
  • If your check contains a box that state “for mobile deposit only” you may sign above and check the box, you may also write the words “for mobile deposit” otherwise check will be rejected.
  • Images are retained for 45 days
  • Deposits made after 4:00 PM will not show pending credit until the following day. Deposits show pending immediately but maybe subject to a 2 or more day hold.
  • Single item deposit limit $2,500.00

Bill Pay

arrow

Once you are logged in to your online account you can access BillPay by clicking on the “LOGIN TO BILLPAY” button which appears on the main screen. To setup a login for BillPay follow the instructions below:

  1. Enter User Name (Account Number).
  2. In the Password field, enter “hcp and last 4 digits of primary SSN” such as hcp1234. You will be prompted to change the temporary password to a new password.
  3. You will be requested to read and accept the E-SIGN agreement as well as the Terms of Service and Privacy policy.
  4. You will be asked to set up security questions. (The answers are case sensitive; you will need to remember the answers and how you typed them in).
  5. Under the Profile tab, you may update personal information, change BillPay user name and password and change security questions and answers.
  6. If you need to call BillPay support at 800-877-8021, you may be asked for the security name, which is going to be “Security” as default but you may be able to change that to what you choose.

E-Statement

arrow

Save a Tree, Sign Up For E-Statements Today!

On Our Website

After enrolling in online banking at www.hcpfcu.coop

  1. Once logged in, click on the menu.
  2. Go to User Profile.
  3. Choose email settings.
  4. Click on (or provide) your email address.
  5. Click on the box for statements.
  6. Save your changes.

‍

With Our App

After enrolling on the app (Healthcare Plus FCU in the app store)

  1. Once logged in, click on the menu.
  2. Scroll down to User Profile.
  3. Choose email.
  4. Choose your email address (or provide it).
  5. Choose the button for statements.
  6. Save your changes.

If you have additional accounts that you would like to have e-statements, you can go to the menu, click on that account and repeat the steps.

Credit Card Help

arrow

Access your credit card account

View our credit card help guide

Text Alerts

arrow

As technology evolves, so does the way we communicate with one another. Since most day to day operations revolve around our mobile devices, Healthcare Plus FCU wants to make sure that we are following suit. We are now sending out email blasts and text alerts to make sure our member owners don’t miss a beat.

  • Get signed up for Text Alerts by texting HCPFCU to 662-200-4303.

Helpful Resources

arrow

The web sites listed below are provided to you as a service of HCPFCU. Once you have selected one of the links it will take you to an external web site, one located on another server. HCPFCU has no responsibility for any external web sites. It neither endorses the information, content, presentation, or accuracy nor makes any warranty, express or implied, regarding any external site.